Everything you need,
nothing you don't

All prices are in GBP. However we show approximate equivalents in AED, TRY, BDT, PKR, SAR and KWD on the payment page so you know what to expect. Payment is processed in GBP by Stripe. You can pay by card (Visa, Mastercard, Amex), Wise, or UK bank transfer.

We track your flight in real time. If your flight is delayed, our team adjusts pickup time automatically and your parents are notified. If your flight is cancelled, we'll help you rebook and move your pickup date at no extra charge. No penalty for genuine flight disruptions — only no-shows without 24-hour notice are non-refundable.

Cancel 14+ days before arrival: full refund minus £50 admin fee. Cancel 7–13 days before: 50% refund. Cancel 0–6 days before: deposit only (if paid in instalments). No-show without 24-hour notice: no refund. If we cancel (staff emergency, force majeure): full refund + 10% credit.

Purchased credits are valid for 12 months from the date you buy them. Free signup credits (100) and referral credits (50) expire after 6 months. Credits are used in order of expiry — oldest first. You'll receive a notification when credits are about to expire so you can use them in time.

Yes. Parents can pay by Wise transfer from their account — simply use the student's booking reference as the payment reference. We confirm receipt within 24 business hours and activate the booking. Parents can also top up AI credits as a gift directly from the parent portal.

Yes — monthly subscriptions are charged on the same date each month, in advance. Annual subscriptions are charged once per year. You can cancel at any time — you keep access until the end of your paid period. No prorated refunds on annual plans.

Yes. Our accommodation properties have halal-friendly kitchens — no pork products are kept on the premises. We can arrange for a halal welcome food shop before your arrival. All properties are within walking distance or a short bus ride of your city's halal butchers and international food shops.

We cover all major UK airports: Heathrow (all terminals), Gatwick (North and South), Stansted, Luton, Birmingham, and Manchester. Pickup from Heathrow is included in all packages at no extra cost. For other airports we apply a small supplement (shown at booking) to cover the additional travel time. We drive you directly to your destination city — Oxford, London, Manchester, Birmingham, Bristol, Warwick, Southampton, Nottingham, Cardiff, Leeds, Sheffield, Bath, Leicester, Reading, Portsmouth, Bournemouth, Cheltenham and more.